Tag Archives: reviews

No. 1 word in online negative hospital reviews is 'told'

Dive Brief: “Told” is the single word most often associated with negative online hospital reviews, while “great” and “friendly” populate positive reviews, a new Penn Medicine study finds. The results underscore the need for providers to learn to communicate with patients through “caring language,” the authors say. They also point to the use of digital tools and data analytics to… Read More »

A final HealthNewsReview.org report card from 3,200+ systematic reviews of health care news stories & PR releases

In 2005, as I began building HealthNewsReview.org, I got permission from Dr. David Henry of the Media Doctor Australia project to adopt their news story review criteria. In the ensuing 13 years, no one has ever placed in front of me a solid, specific suggestion for a better set of criteria for reviewing stories about… Read More »